Mobile Workplace Services SRL delivers end-to-end global managed IT services across the USA, Europe, and Asia — from 24/7 IT service desk and L1, L2, L3 support to infrastructure hosting, VDI hosting, VMware, Citrix XenDesktop, XenApp, Microsoft Remote Desktop Services, Nutanix, Proxmox, and Hyper-V. Microsoft licensing included in Managed Hyper-V hosting packages. One partner, full stack, SLA-guaranteed.
From the moment a user picks up the phone to the deepest layer of your infrastructure, we own it. Every tier, every platform, every incident — handled.
Your users' single point of contact. We handle all ticket intake, logging, SLA tracking, escalation, and communication — 24/7/365. ITIL-aligned processes ensure every request is tracked to resolution.
Front-line technical support for end users. Password resets, connectivity issues, software installation, account provisioning, and guided troubleshooting. Fast, friendly, effective first-contact resolution.
Advanced diagnostics and escalated technical resolution. Application issues, desktop engineering, OS-level troubleshooting, and root cause identification. Acts as the technical backbone behind L1.
Expert infrastructure engineering for the most complex issues. Root cause analysis, architecture changes, vendor escalations, performance tuning, and disaster recovery. The last line of defence.
Fully managed compute and server infrastructure. High-availability environments, proactive monitoring, patch management, and capacity planning. Your workloads, our responsibility.
Virtual Desktop Infrastructure and Microsoft Remote Desktop Services — delivered as a fully managed service. Secure desktops on any device, anywhere. All Microsoft licensing costs are included in our hosting packages. We manage the entire stack, from hypervisor to session profile.
Every issue handled at the right level by the right engineer. Our tiered model ensures fast resolution at first contact and expert escalation when it matters most.
We support the full enterprise virtualization landscape. No vendor lock-in — we recommend and manage the best platform for your environment and workloads.
Industry-leading type-1 hypervisor. ESXi host management, vCenter, vSAN, vMotion, HA and DRS configuration and monitoring.
Full lifecycle management of Citrix Virtual Apps and Desktops (XenDesktop). Machine catalogs, delivery groups, StoreFront, and Citrix Director monitoring.
Published application delivery at scale. Session-based and multi-session OS delivery, PVS provisioning, load management, and profile management.
Hyper-converged infrastructure management on Nutanix AHV. Prism Central, cluster scaling, storage policies, and integrated VDI delivery with Citrix or VMware.
Enterprise-grade open-source virtualisation. KVM and LXC management, cluster configuration, Ceph storage integration, and backup with Proxmox Backup Server.
Managed Hyper-V environments including SCVMM, failover clustering, live migration, and deep integration with Active Directory and SCCM/Intune ecosystems.
Full SQL Server lifecycle management — installation, configuration, performance tuning, AlwaysOn availability groups, patching, backup strategies, and query optimisation.
Managed Windows Server environments including Active Directory, DNS, DHCP, Group Policy, WSUS, and hybrid identity management with Microsoft Entra ID.
Fully managed Microsoft Remote Desktop Services hosting — RDSH, RemoteApp, RD Gateway, RD Web Access, and roaming profile management. All Windows Server and RDS CAL licensing costs are included in the hosting package. No separate Microsoft license procurement required.
We deliver secure, high-performance virtual desktops and remote applications using Microsoft Remote Desktop Services — with all Microsoft licensing costs bundled into one simple hosting fee. No license management, no CAL counting. Just desktops that work.
From physical servers to hybrid cloud — we design, deploy, and manage the infrastructure your business runs on. Built for performance, availability, and scale.
We adapt to your existing IT structure. Whether you need us to take over completely, augment your team, or add specialist depth — we have a model that fits.
We become your IT department. Full ownership of service desk, support tiers, infrastructure, and vendor management. Ideal for organisations without an internal IT team.
We augment your existing IT team. MWS handles defined service tiers or platforms while your internal team retains ownership of strategic work. Prevents overload and fills skill gaps.
Access deep specialist expertise without permanent headcount. Ideal for complex platform migrations, L3 infrastructure projects, VDI deployments, or database engineering initiatives.
A structured, low-disruption transition process. Most clients are fully onboarded and running under SLA within 30 days.
| Priority | Definition | Response | Resolution |
|---|---|---|---|
| P1 Critical | Service down, all users impacted | 15 min | 4 hours |
| P2 High | Major degradation, many users affected | 1 hour | 8 hours |
| P3 Medium | Limited impact, workaround available | 4 hours | 24 hours |
| P4 Low | Minor issue or service request | 8 hours | 5 days |
Response times measured from ticket creation. SLA clocks run 24/7 for P1–P2 and business hours for P3–P4 unless 24/7 coverage is contracted.
We have deep operational experience managing IT infrastructure across regulated, high-demand, and distributed industries.
Let's talk about your environment, your challenges, and how MWS can take the IT burden off your organisation's shoulders — permanently.
Send us a message
We respond to all enquiries within one business day. For urgent matters, your dedicated account manager is reachable 24/7.
We provide 24/7 IT service desk, L1/L2/L3 technical support, VMware vSphere management, Citrix XenDesktop and XenApp, Nutanix, Proxmox VE, Microsoft Hyper-V, SQL Server DBA, VDI hosting and full infrastructure managed services for enterprise clients across the USA, Europe, and Asia.
Yes — MWS is fully platform-agnostic. We provide managed services for VMware vSphere/ESXi, Citrix XenDesktop (Virtual Apps and Desktops), Citrix XenApp (Virtual Apps), Nutanix AHV, Proxmox VE, and Microsoft Hyper-V with no vendor lock-in.
P1 critical incidents — where service is fully down — receive a first response within 15 minutes and resolution or active workaround within 4 hours. Our infrastructure environments carry a 99.9% uptime SLA with 24/7 monitoring.
Yes. We offer fully managed VDI and Microsoft Remote Desktop Services (RDS) hosting via Citrix XenDesktop, Citrix XenApp, VMware Horizon, and Microsoft RDS — for enterprise clients across the USA, Europe, and Asia-Pacific. Our hosted RDS packages include all Microsoft licensing (Windows Server, RDS CALs, RD Gateway) at no additional cost. One flat monthly fee: infrastructure, management, and licensing all in.
Absolutely. Our co-managed IT model lets MWS augment your team — handling defined service tiers or specific platforms while your team retains strategic ownership. We support white-label service desk delivery and integrate into your existing tooling.
We serve Finance, Healthcare, Manufacturing, Legal, Retail, Public Sector, Telecom, Education, Logistics, Construction, Pharma and Technology businesses across the USA, Europe (EMEA), and Asia-Pacific (APAC).